Maintenance Contract One call keeps every system working.
RS Techwin looks after all your installed systems: scheduled servicing and health reports.
Today's reality
A system is only as good as its last service, and without a contract every breakdown is an emergency with no one to call. One contract, one number to call and the team that installed it keep every system working.
Our approach
Continuous system reliability and support.
From the schedule to the health report, in four steps.
Scheduled visits
Preventive checks before things fail.
- Regular scheduled preventive maintenance visits
Health monitored
AI tuning, firmware and system checks.
- AI system performance monitoring and tuning
One number to call
Response within the agreed SLA.
Health report
What was checked, fixed and advised.
In detail
What is included.
Fault reporting with agreed response times
System health reports and optimisation recommendations
Firmware / software updates and replacement parts
Results
What the building gets.
- One callOne vendor for every system
- 1 callTo report a fault
- ProtectedCheaper than breakdown repairs
Why RS Techwin
Built, installed and watched by one team.
Our own technicians
Installation, commissioning and repairs are done by RS Techwin staff who know the site.
After-sales that lasts
Scheduled servicing and health reports keep every installed system working years after handover.
A dedicated control room
Client systems are monitored from our own control room, so faults and alerts are seen by people who can act on them.
Platform integration
Maintenance that sees the fault before you call.
Every solution reports to the same platform, so an alert from one system can be checked against the others.
See the platform
Platform
Every device's health on one screen
The AI visual monitoring platform reports the health of every connected device: a camera, recorder or reader that drops off the network is seen in our control room, not discovered at the next visit.
Field-operations app
Every visit on record
Each service visit is logged in the field-operations app with its checklist and photos, so the health report shows exactly what was checked, fixed and advised.
Control room and maintenance
One number, our own people
Faults are handled by our own team, and the engineers who installed the system are the ones who come back to maintain it.
Getting started
From site survey to handover.
Site survey and risk review
An engineer walks the site, maps entry points and blind spots, and reviews what you already have.
Design and proposal with three-quote compliance
A clear design and itemised proposal, prepared to support your committee's three-quote process.
Installation by our own technicians
Our in-house team cables, installs and commissions every system.
Handover, training and maintenance
We train your guards and managers, hand over documentation and stay on for maintenance.
Related solutions
Solutions that work alongside it.
Need answers?
Frequently asked questions
Who is it for?
Every installation, new or existing, whoever installed it.
Can you take over systems another contractor installed?
Yes. A maintenance takeover starts with a health check of every system on site, then a fixed-fee contract with a clear schedule and faults handled by our own team.
What does a scheduled visit cover?
Preventive checks before things fail, AI tuning, firmware and software updates and replacement parts, followed by a health report of what was checked, fixed and advised.
Who maintains it?
Our own technicians, under a maintenance contract: scheduled servicing and health reports. The engineers who install a system are the ones who maintain it.
How do we start?
With a site survey: an engineer walks the site, maps entry points and blind spots and reviews what you already have. You then get a clear design and an itemised proposal prepared to support your committee's three-quote process.
Request a site visitNext steps
One call.
Every system working.
Tell us about the site. An engineer calls back within one working day to arrange a survey.
Or call 03-2779 2690